Become a Mystery Shopper / Field Representative

Shop. Share. Earn.

Mystery Shop with Us

Founded in 1986, BestMark is one of the nation’s first and largest mystery shopping and customer experience measurement companies. “Field representative” is how we refer to all who perform market research services for BestMark’s clients and are not employees of BestMark, but rather independent contractors. A field representative is a self-employed evaluator, who seeks to be informed about opportunities to perform projects for third-party clients. Benefits to becoming a field representative include opportunities to:

  • Earn extra money, free meals or services
  • Help companies improve their customer service
  • Try new businesses and services
  • Get bonuses for referring friends and family to BestMark

Submit your Independent Contractor Application Today!

Successful BestMark field representatives are detail-oriented, dedicated to honoring commitments and able to follow detailed client requirements. If you’re 18 years of age or older with good written communication skills and full internet access, please complete and submit our free online application form with BestMark.

What is a BestMark Field Representative?

There are four types of field representatives: mystery shopper, intercept interviewer, compliance auditor or panel member.

Mystery shoppers

Mystery shoppers (a.k.a. “secret shoppers”) pose as customers in order to evaluate the quality of customer service they receive. They will perform specific tasks such as purchasing a product or posing a specific scenario, and then providing critical insights needed for an organization/brand to drive effective change within their business.

Intercept interviewers

Intercept interviewers directly gather information from customers as they exit the store. Retailers use the survey results to understand how to improve shopping experiences for their customers.

Compliance auditors

Compliance auditors review adherence to company and/or regulatory guidelines, such as product pricing and placement, employee procedures, data security and more.

Panelists

Panelists participate in moderator-led panel or focus-group discussions that allow respondents to offer their opinions and feelings about products or services.

Connect with the MSPA for Online Education

Learn from the best

As an Elite Member of the MSPA Americas, BestMark strongly supports the industry’s #1 association and it’s dedication to providing the most comprehensive resources available to help independent contractors (e.g., mystery shoppers) learn about the industry and access opportunities. Learn more >

Invest in your success

MSPA membership provides evaluators with a variety of training videos and low-cost certification courses that are widely recognized by BestMark and other mystery shopping companies. Investing in your success as an independent contractor is important AND easy — connect with MSPA for all of your mystery shopping educational tools! Learn more >

Testimonials

Here’s what other secret shoppers have to say about working with BestMark:

“I’ve worked with a few other mystery shop companies and I can honestly say that BestMark is one of the best. They offer a wide variety of shops, make reporting easy and are quick to respond to any questions I’ve had on shops. They’re willing to work with me to ensure every report is complete and accurate without making me feel inadequate. Plus, they provide direct-deposit payments, which is very convenient. I’ve worked with BestMark for nearly 10 years, and I look forward to working with them for many more years to come.”

Jeffrey C. (New York)

Mystery Shopper

“It’s great to work with BestMark. Their instructions are clear. The reports are easy to search and complete in my account. Their team is supportive. Plus, I never worry about payments, because they’re always on time.”

Kelly R. (Nevada)

Mystery Shopper

“I enjoy working for Bestmark. They offer a wide variety of interesting shops. More importantly, the schedulers are knowledgeable and helpful. They make everything easy and foolproof.”

Anonymous (Las Vegas, Nevada)

Mystery Shopper

“I’ve been a BestMark shopper for more than a decade, so you know it has been an EXTREMELY positive experience for me. I’ve had the opportunity to visit and evaluate many different kinds of stores and businesses. Best of all, their many dining shops have allowed me to invite friends to share the experience. Over the years, I’ve worked with (and for) many of the folks at BestMark and I’m proud to say they’re a great group.”

Jan P. (Kentucky)

Mystery Shopper